POLICIES & PROCEDURES
A NON-REFUNDABLE deposit is due immediately upon booking to secure all appointments. Deposits will be charged to the credit card provided to our booking site upon booking your online reservation. This deposit is to ensure that you are serious about booking your service and will be deducted from the total cost of your initial session. The remaining balance will be charged upon completion of your service.
We require 48 hours notice when rescheduling or canceling your appointment. Cancellation for any reason will result in your deposit being forfeited. Should you decide to reschedule, an additional deposit may be required to reserve your appointment. * 100% of your total amount will be charged if you cancel
on your scheduled arrival date or No show.
Guest should plan to arrive 15 minutes prior to their scheduled appointments to allow time to find parking, fill out paperwork and get settled in. Please familiarize yourself with our location and parking options prior to your arrival. We have a strict no-tolerance policy for late arrivals to ensure the best service possible to all our guests. WE CAN NOT AND WILL NOT RUSH PERFECTION! Late arrivals will be canceled after a 10 min grace period and deposits will be forfeited. An additional deposit will be required to reschedule your appointment if you arrive late for your scheduled appointment time.
Due to the nature of our detailed services, we kindly request that you arrive unaccompanied to your appointment. We very strictly do not allow friends, boyfriends, hubbys, children, and/or pets to accompany you into the studio. There are many coffee shops, restaurants, and bars in our neighborhood if your guest(s) would like to wait close by for you to complete your appointment.
BEFORE YOUR APPOINTMENT:
Do not workout on the day of your procedure
NO alcohol or caffeine 48 hours before the procedure (Yes, there is caffeine in decaf coffee and tea!).
Avoid sun and tanning on your face two weeks prior to the procedure.
Do not take Aspirin, Niacin, Vitamin E or Advil/Ibuprofen 48 hours (Vitamin E & Niacin are natural blood thinners).
Discontinue Retin-A, Chemical and Laser Peels, Microdermabrasions, Alpha Hydroxy Acid (AHA), and any chemical exfoliant or "brightening" skincare at least 6 weeks prior (Once your brows have healed, you must avoid the use of these products on forehead area procedure to prevent premature fading).
Botox and filler on the forehead, temple, and eye area should be avoided 2 months prior to the procedure for those who do not regularly receive injectables.
No brow waxing, tinting, or threading one week prior (the more natural hair growth you have, the better!
Please Note: You will be more sensitive during your menstrual cycle.